REFUND POLICY

1. Refunds are discretionary unless stated otherwise in our terms of business. Each request for a refund will be considered on individual merits. You will be required to submit all relevant information and copies of correspondence and other documents when making your refund request.
2. Requests for refunds should be sent by email to the Customer Services Department who will then formally log the refund enquiry.
3. We will endeavour to deal with requests for refunds within 10 working days.
4. Where you have terminated your agreement with us the particular provisions relating to your liability on termination will apply.